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4.7 out of 5 stars

Meredith Lee

1 out of 5 stars

posted 1 month ago

I Recently moved to New Hampshire from Massachusetts and needed a new auto insurance provider. My current provider suggested Brownell Insurance and I called as soon as he let me know they were family owned and operated, independent, have excellent Google reviews. I spoke with a woman on the phone and conversation was great. She was very helpful and sent back a quote in no time at all. I was excited to give them my business. I told the account manager that I would like to move forward with them and to let me know what they needed from me. That is when she completely disappeared. I called and left messages with the receptionist and sent quite a few emails following up with her with no response or call backs. I don’t ever write reviews but I was very disappointed with the

Responding to the message from the owner below, the last email correspondence I have from the rep was on 10/24/19 when she sent the quote and asked for the other residents information. I responded to that email one hour later with the information she requested and never received a response back. I sent about three emails following up and called the office. I have no other emails from her and no voicemails. I apologize if I missed a call but I would have returned the call if a voicemail was left. I was not aware that the other resident in the household would change the rate as I never received any other forms of communication with the rep. I hope your communication with other clients is better than what I experienced. I would be happy to chat on the phone with you to discuss my experience with the company further.

DAVID GAROFANO

5 out of 5 stars

posted 1 month ago

We have been using Brownell for quite a while now. Recently we had to make some changes to both the Home and Auto insurance. April went above and beyond to make sure she got the best package for us and I really appreciate that. 5+ stars for April and Brownell!!! Highly recommend.

donna moore

5 out of 5 stars

posted 9 months ago

I am going to be spoiled they have treated me like family not just an insurance broker going to miss them dearly

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